Bmw Momentum - (713) 596-3100

Momentum BMW has the worst "service" department that I have ever experienced. They had my 745 for over one month to change the oil and brakes under warranty. I tried to discuss this with the General Manager of the dealership and he would not return my calls. Service starts at the top and this dealership has no commitment to service. On top of this, I have been called for a survet on a 530 that I do not even own. Then they send me the receipt for the repair work with some other poor persons payment receipt. These guys are clowns!!!!!!

My husband and I participated in the CARS Program w/Momentum Mini-we live 4 hrs away from the dealership, drove through torrential rain and construction areas, making it there as quickly as possible per the request of the sales person.When we arrived we ended up having to wait for approximately 2 hours for them to get everything in order-this is all understandable the CARS program was huge business.unfortunately they had my husband sign one of the verification forms in the wrong place for the cars program almost 2 months later contacted us requesting this form be signed saying they would send this through fed ex w/return envelope.all they sent was the form-no accompanying certifications or attachments explaining what we were signing and we were treated as unreasonable when we requested the certifications and attachments be forwarded to us so my husband understood what he was signing.right-never sign anything blindly-especially w/car dealers.they also contacted my husbands corporate off

The WORST service I have ever experienced!!! Took my car in three times for the same problem (A/C not cooling) each time bill ran over $1,000 every time I returned (literally within a day - each time - having to miss work, etc.) they woud say it was something else that needed to be replaced, leaving me to wonder why they replaced the other parts and charged me. I ended up spending $3,800 total and my A/C still does not work!!! I feel as though I threw my money away - I complained and they did nothing - spoke w/ service manager and nothing. HORRIBLE SERVICE, I just can't say enough about how bad the experience was - do not take your BMW there for repair!